Frequently Asked Questions

What is the delivery time for my order?
When you order from Lumora-Boutique, the delivery time may differ from what you’re used to. Since our products are shipped directly from our suppliers, we save significantly on storage and shipping costs. This allows us to offer our products at competitive prices.
The average delivery time is 5 to 10 business days (Mon-Fri, excluding holidays).

What should I do if I haven’t received my order?
Due to high demand, your product may arrive later than expected. We appreciate your understanding. If the expected delivery time has passed and you still haven’t received your order, please email info@lumora-boutique.com, and we will investigate the status of your package.

How do I exchange or return my order?
To return an item, contact our customer service at info@lumora-boutique.com. Include your name, order number (e.g., #0000 from your confirmation email), and the reason for the return. We will provide the return address and confirm the return. After that, you can send the product back using a courier of your choice.

What are the costs of returning items?
Returns are at the customer’s expense. The cost will depend on the courier you choose. Check the courier’s website for more information about shipping rates.

What are the conditions for returning my product(s)?
There is always a 30-day return period, starting from the day you receive the item. The product can only be returned if:

• The 30-day return period has not expired;

• The product is in its original packaging with all labels intact;

• The product has not been used.

Which payment methods can I use?
We accept payments via credit card and PayPal.
All transactions are processed through secure and reliable payment systems, ensuring 100% safety.

What if I haven’t received a confirmation email for my order?
This shouldn’t happen. Please email your full name and email address to info@lumora-boutique.com, and we’ll assist you promptly.

Can I cancel my order?
If you wish to cancel your order for any reason, email info@lumora-boutique.com as soon as possible. Include your name, order number (e.g., #0000 from your confirmation email), and the reason for the cancellation.